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For Medium Business & Enterprise Customers

Please provide a valid activation code. If you are still having trouble, contact Trend Micro Technical Support, or renew your product.

Your product is detected to be one of the following:

  • Safesync
  • Worry-Free Business Security
  • Worry-Free Remote Manager
  • Hosted Email Security

MySupport is not yet available for your product. We're working to make it happen soon. For now, please proceed to contact Trend Micro Technical Support or submit case here.

The account is a Partner account. Please go to partner portal or submit case here.

Sorry, MySupport is not yet available to those outside of North America. We're working to make it happen soon. For now, please proceed to contact Trend Micro Technical Support.

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If you need assistance, contact Trend Micro Technical Support.

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For Customers of:

ServerProtect:
Use your Serial Number if you do not have an Activation Code. Get more help

Deep Security as a Service:
Contact Support for help on registering.

TippingPoint Products:
You can find your Cert Number through the CLI, on the sticker on the box, or the GUI. For additional assistance, click here

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For Partners and Distributors

If you are a Trend Micro partner, your account is to be registered with the Trend Micro Partner Portal.

For Worry-Free Business Security & Hosted Email Security Customers

Open a support case online and our team will respond to your e-mail address within 24 hours.