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Contact Support - Asia Pacific

Not your support region? Click here to select other region.

We're here to help! Whether you need support for technical issues, renewals, licensing, or registration.



Support Request Form

For Worry Free Business & Hosted Email Security Customers

Open a Technical Support Case

Open an Activation & Registration Case
(Licensing, registration, activation and renewal help)

For Australia and New Zealand Customer Service & Licensing

Open an eTicket Support Case

For All Other Products (including TippingPoint)

Open a Technical Support Case

Open an Activation & Registration Case


Phone

Countries Contact Details
Australia & New Zealand

Australia
24x7 Toll-Free Numbers

For Business Sales

1-800-044-703

For Channel Sales

1-800-653-870

For Customer Service

1-800-446-850

For Technical Support

1-800-201-122
Small and Medium Business

1-800-775-384
Enterprise & TippingPoint

New Zealand
24x7 Toll-Free Numbers

For Business Sales

0800-920-019

For Channel Sales

0800-408-065

For Customer Service

0800-888-067

For Technical Support

0800 -888-190
Small and Medium Business

0800-002-309
Enterprise & TippingPoint


*If you are calling Australia Support from overseas, dial the country code +61, plus the number.
*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

China

Enterprise
Toll-free:800-820-8839
Cellphone:400-820-8839
Others: 021-26037677
Monday - Friday
9:00AM - 5:30PM

TippingPoint
400-120-9371
Monday - Friday
9:00AM - 5:30PM


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Hong Kong

For Small & Medium Business & Enterprise
+852-2612-0541
Monday – Friday (excluding public holidays)
9:00AM – 12:30PM, 2:00 - 6:00PM (HKT)

For TippingPoint:
800-906-545

*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

India

Small & Medium Business
3 - 500 seats

Technical Support:

For Partners

000-800-100-9464
Monday - Friday
8:00AM - 5:00PM (IST)

For End Users

000-800-100-9466
Monday - Friday
8:00AM - 5:00PM (IST)

Enterprise & TippingPoint
501+ seats

Technical Support:

000-800-100-9463
Monday - Friday
8:00AM - 5:00PM (IST)


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Indonesia

Enterprise & TippingPoint
+001-803-015-204-6087

For Partner
001-803-015-204-9256


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Malaysia

Small & Medium Business
1-800-186-868
Monday – Friday
8:00AM – 5:00PM GMT+8

Enterprise & TippingPoint
1-800-816-761
Monday – Friday
8:00AM – 5:00PM


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Philippines

Enterprise & TippingPoint
1 800 1 320 0060

For Partners
+63-2-995-6359


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Russia

Small & Medium Business (English)
+7-4957348511
phone Monday - Friday
8:00 - 17:00 (MSK)
Chat Now

Enterprise & TippingPoint (English)
8-10-8002-6921012
Monday - Friday
8:00 - 17:00 (MSK)

Enterprise Support (Russian)
8-800-1005652
Monday - Friday
8:00 - 19:00 (MSK)
Contact Technical Support (Web Form)


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Singapore

Small & Medium Business
1-800-580-5800
Monday – Friday
8:00AM – 5:00PM GMT+8

TippingPoint
800-492-2247

Enterprise
800-852-3951
Monday – Friday
8:00AM – 5:00PM GMT+8


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

South Korea

TippingPoint
080-808-0576


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Taiwan

Enterprise
886-2-2377-2323
Monday - Friday
9:00AM - 12:00PM,
1:30PM - 5:30PM

TippingPoint
00801-13-6832
Monday - Friday
9:00AM - 12:00PM,
1:30PM - 5:30PM


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.

Thailand

Enterprise & TippingPoint
001-800-13-203-9986
Monday – Friday
8:00AM – 5:00PM GMT+8


*Rates may apply when calling from overseas. Check with your telephone provider for additional information on call charges.