Search Support | Trend Micro

Search Tips

Double-check your keyword spelling.
Use keywords that describe your issue.
- Include keywords and key phrases that describe the issue you encountered or that appear on your computer screen or product console.
- Remove unnecessary words from your search query like, "how" and "to".
- Example: "error after installation", "scheduled update stops"
Use the exact error message or error code for your search.
- Example: "error code 7", "at least one exchange server is outdated"
Clear Filters to broaden your search.
For best results, try the following on the search term:
- Wildcards [*, ?]
- Operators [and, and not, or]
- Group Keywords [parenthesis, quotation marks]
- Learn More
- Close
  - Use * to find items that match zero or more characters at the middle or end of your search term.
  - Use ? to find items that match only one character at the middle or end of your search term.
  - The more focused your wildcard search, the faster the search results are returned, and the more likely the results will reflect your intention. For example, to search for all occurrences of the word prospect (or prospects, the plural form), it is more efficient to specify prospect* in the search string than to specify a less restrictive wildcard search (such as prosp*) that could return extraneous matches (such as prosperity).
  - You can't search for a ? or * in a search phrase that is enclosed in quotation marks or when exact phrase is selected in the search scope because they function as wildcards. For example, "my wo?d" matches my wood and my word.
  - We don’t support leading wildcards at the start of a search term.[ with the exception of standard lookups]
  - Use AND to find items that match all of the search terms.
  - Use AND NOT to find items that don't contain the search term.
  - Use OR to find items with at least one of the search terms.
  - Use parentheses to group search terms together. Grouped search terms are evaluated before other search terms in your string.
  - Use quotation marks to find items that match all of the search terms in the order entered.
  - When you combine multiple operators in a search string, they are evaluated in this order: parentheses; AND or AND NOT from right to left; and OR.

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Search Tips

Double-check your keyword spelling.
Use keywords that describe your issue.
- Include keywords and key phrases that describe the issue you encountered or that appear on your computer screen or product console.
- Remove unnecessary words from your search query like, "how" and "to".
- Example: "error after installation", "scheduled update stops"
Use the exact error message or error code for your search.
- Example: "error code 7", "at least one exchange server is outdated"
Clear Filters to broaden your search.
For best results, try the following on the search term:
- Wildcards [*, ?]
- Operators [and, and not, or]
- Group Keywords [parenthesis, quotation marks]
- Learn More
- Close
  - Use * to find items that match zero or more characters at the middle or end of your search term.
  - Use ? to find items that match only one character at the middle or end of your search term.
  - The more focused your wildcard search, the faster the search results are returned, and the more likely the results will reflect your intention. For example, to search for all occurrences of the word prospect (or prospects, the plural form), it is more efficient to specify prospect* in the search string than to specify a less restrictive wildcard search (such as prosp*) that could return extraneous matches (such as prosperity).
  - You can't search for a ? or * in a search phrase that is enclosed in quotation marks or when exact phrase is selected in the search scope because they function as wildcards. For example, "my wo?d" matches my wood and my word.
  - We don’t support leading wildcards at the start of a search term.[ with the exception of standard lookups]
  - Use AND to find items that match all of the search terms.
  - Use AND NOT to find items that don't contain the search term.
  - Use OR to find items with at least one of the search terms.
  - Use parentheses to group search terms together. Grouped search terms are evaluated before other search terms in your string.
  - Use quotation marks to find items that match all of the search terms in the order entered.
  - When you combine multiple operators in a search string, they are evaluated in this order: parentheses; AND or AND NOT from right to left; and OR.

Get Product Support for:

Didn’t find what you’re looking for?

Contact Support