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InterScan Messaging Security Suite Linux版のCase Diagnostic Toolによる情報取得手順  

InterScan Messaging Security Suite Linux版のCase Diagnostic Toolによる情報取得手順

    • 更新日:
    • 3 Oct 2018
    • 製品/バージョン:
    • InterScan Messaging Security Suite 7.0
    • InterScan Messaging Security Suite 7.1
    • InterScan Messaging Security Suite 9.1
    • OS:
    • Linux すべて
    • Solaris すべて
概要
InterScan Messaging Security Suite(以下、IMSS)のCase Diagnostic Tool(CDT)情報採取方法を教えてください

詳細
Public

IMSS 7.x のCDT情報採取方法は以下となります。

 
CDTツールを使用して、問題発生時の調査のための設定情報、ログ情報等を取得できます。
また、CDT実行時にデバッグモードを有効にして問題を再現させ、その際の情報を取得することも可能です。

以下の手順で操作を実行してください。

1. /opt/trend/imss/cdt に移動し、cdt を実行します。
root@imss-sv cdt]# cd /opt/trend/imss/cdt/
[root@imss-sv cdt]# ./cdt

2. 次の画面でそのままEnterキーを押します。

=============================================================
Trend Micro Case Diagnostic Tool for Unix version 2.0.1108
Copyright (C) 2006 Trend Micro Inc. All rights reserved.
=============================================================

Welcome to the Trend Micro Case Diagnostic Tool.
--------------------------------------------------------------------------------
The Case Diagnostic Tool collects Trend Micro Product settings and specific
information about your computer's installation environment. Trend Micro
technical support then uses this information to troubleshoot problems. The Case
Diagnostic Tool saves all information collected in the same folder.

The Case Diagnostic Tool collects only information essential for
troubleshooting your Trend Micro software installation. Trend Micro holds all
information collected in the strictest confidence and will disclose nothing to
any parties outside Trend Micro. Trend Micro will use the information collected
only for technical support and troubleshooting purposes.

The Case Diagnostic Tool will guide you through the steps for collecting
troubleshooting information from your computer.

--------------------------------------------------------------------------------
Please press the space bar or the Enter key to continue.


3. License Agreement画面で[Y]が選択されたままEnterキーを押します。

Trend Micro License Agreement
--------------------------------------------------------------------------------
Trend Micro, Inc. developed this tool to collect Trend Micro Product settings,
debugging information and environmental setup specifications from a customer's
computer when a problem occurs.

Terms and Conditions: This tool developed by Trend Micro, Inc. has undergone
limited testing. Trend Micro provides this tool "as-is" without warranties of
any kind for your internal use only. Trend Micro makes no warranty about the
operation or performance of this tool, nor does Trend Micro warrant this tool
as error-free.

To the fullest extent permitted by law, Trend Micro disclaims all implied and
statutory warranties, including but not limited to the implied warranties of
merchantability, noninfringement, and fitness for a particular purpose.

Trend Micro considers this tool subject to change and modification, including,
without limitation, changes and modifications with respect to performance and
functionality at any time at the sole discretion of Trend Micro.

 

--------------------------------------------------------------------------------
Do you accept the terms of the legal agreement? (Y=Yes | N=No) [Y]:


4. InterScan MSS選択されていることを確認し、"Enter"キーを押します。
Choose the Product to Diagnose
--------------------------------------------------------------------------------
The Case Diagnostic Tool has detected the following Trend Micro products
supported by extension plug-ins. Please select the product you want to diagnose
and specify what information you would like to collect.

If you want to gather only basic information regardless of the product, please
press <ESC> to skip this step.

1. Trend Micro InterScan Messaging Security Suite 7.1 [0 item(s) selected]

 

--------------------------------------------------------------------------------
[S]=Save&Continue
Select an option: (1-1) [1]:


5. 取得する情報を選択します。選択肢は2ページにまたがっています。
チェックを入れるタイトル番号を入力しEnterを押下すると、チェック(v)が入ります。
選択できたら"S"キーを入力してEnterキーを押します。

障害によって採取する内容は異なります。
問い合わせの際は、最低限の情報として以下のように[1]から[4]までの情報を採取願います。

 
Select the Information to Gather for IMSS_7
--------------------------------------------------------------------------------
Type the item number to select that item. Typing that number again de-selects
the item. This is page 1 of 2.

(v) 1) Collect Local IMSS Configurations
(v) 2) Collect Central Database Information
(v) 3) Collect All IMSS Logs
( ) 4) Collect IP Filter Service Information
( ) 5) Collect CoreDumps Information
( ) 6) Collect MTA Information
( ) 7) Collect All Mails in Archive Queue
( ) 8) Collect All Mails in Deliver Queue
( ) 9) Collect All Mails in Handoff Queue
( ) 10) Collect All Mails in Notify Queue
( ) 11) Collect All Mails in Postpone Queue
( ) 12) Collect All Mails in Quarantine Queue
( ) 13) Collect All Mails in Reprocess Queue
( ) 14) Collect All Mails in Malform Queue
( ) 15) Collect All Mails in Undeliverable and Unnotify Queue
16) Next Page
--------------------------------------------------------------------------------
[A]=Select All, [D]=De-select All, [R]=Return Without Change, [S]=Save&Continue
Select an option: (1-16) [1]:

============================================================

Select the Information to Gather for IMSS_7
--------------------------------------------------------------------------------
Type the item number to select that item. Typing that number again de-selects
the item. This is page 2 of 2.

1) Previous Page
( ) 2) Collect Admin Web Console Information
( ) 3) Collect EUQ Web Console Information
( ) 4) Collect Tomcat Dump Information of Admin Console
( ) 5) Collect Mail Tracing Logs in Central Database
( ) 6) Collect Centralized Reporting Data in Central Database
( ) 7) Collect Configurations and Logs in EUQ Database
( ) 8) Collect Local Scanner Logs
( ) 9) Collect Policy Server Logs
( ) 10) Collect Control Manager Agent Logs
( ) 11) Collect Active Update Logs
( ) 12) Collect Policy and System Event Logs

 

--------------------------------------------------------------------------------
[A]=Select All, [D]=De-select All, [R]=Return Without Change, [S]=Save&Continue
Select an option: (1-12) [1]:


6. 次のページで"S"を入力してEnterキーを押します。
Choose the Product to Diagnose
--------------------------------------------------------------------------------
The Case Diagnostic Tool has detected the following Trend Micro products
supported by extension plug-ins. Please select the product you want to diagnose
and specify what information you would like to collect.

If you want to gather only basic information regardless of the product, please
press <ESC> to skip this step.

1. Trend Micro InterScan Messaging Security Suite 7.1 [3 item(s) selected]

 

--------------------------------------------------------------------------------
[S]=Save&Continue
Select an option: (1-1) [1]: S


7. 選択した内容を確認し、"S"を入力してEnterキーを押します。
Please Confirm Your Selection
--------------------------------------------------------------------------------
You have selected the following items for each product. This is page 1 of 1.

Trend Micro InterScan Messaging Security Suite 7.1 [3 item(s) selected]
- Collect Local IMSS Configurations
- Collect Central Database Information
- Collect All IMSS Logs

 

--------------------------------------------------------------------------------
[R]=Return, [S]=Confirm Your Selections
Please select an option: (R|S) [S]:S


8. 問題内容を入力して、Ctrl+Dキーを押します。

Describe Your Problem in Detail
--------------------------------------------------------------------------------
Press <CTRL+D> when you have finished writing the description.

Please write or paste a description of the problem here:CDT_TEST


9. CDTログが保存される場所を確認してEnterキーを押します。

Specify Where You Want to Save the Information Collected
--------------------------------------------------------------------------------
Press <Enter> to save the information in the default directory.

Save the information here: [/opt/trend/imss/cdt/] :

 


10. デバッグモードを有効にする場合は "Y" を入力してEnterキーを押します。
デバッグモードを有効にせず、情報取得のみする場合は"N"を入力してEnterキーを押します。
この場合は手順13.に続きます。

Choose the Debug Mode
--------------------------------------------------------------------------------
To help compile more detailed diagnostic information, you can activate the
debug mode and then reproduce the problem.

 

 

--------------------------------------------------------------------------------
Please confirm that you wish to activate the debug mode and start the
monitoring process. (Y=Yes | N=No) [N]: Y


11. "To turn off or stop this collection process, press <Enter>" メッセージが表示されるまで待ちます。

Now activating debug mode.
This process may require anywhere between ten seconds and five minutes to
complete, depending on the capabilities of your computer. Please wait.

Now gathering diagnostic information.
To turn off or stop this collection process, press <Enter>.


12. 問題を再現させます。
問題の再現が完了したら、Enterキーを押します。

13. 取得するログの期間を選択し、"S"を入力してEnterキーを押します。

Filter the Log Range
--------------------------------------------------------------------------------
The Case Diagnostic Tool will now collect basic system and Trend Micro product
information from your system.

Select the dates for which to collect log information:
(v) 1) Use Default Values (Last Five Days)
( ) 2) Collect Information Today Only
( ) 3) Set the Date Range Manually (from 2012-12-03 to 2012-12-08)


14. 次のページが表示されると、操作完了です。保存されたzipファイルを取得します。

Gathering results
--------------------------------------------------------------------------------
Running diagnostic routine to collect system information. Please wait.
Now collecting system information.
Now generating the system information report.
Now collecting product extension interface plug-in information.<IMSS_7>
Now generating the product information report.
Now unloading the extension interface plug-in.<IMSS_7>
Now generating summary the diagnostic summary report.
Now packing the diagnostic data into zip file.

 

The Case Diagnostic Tool has finished collecting all diagnostic data and store
the information in a ZIP file. You can find the ZIP file in the following path.

********************************************************************************
/opt/trend/imss/cdt/CDT_Data/CDT-20121207-081425.zip
********************************************************************************

The Case Diagnostic Tool has successfully collected the diagnostic information.

Please send the diagnostic data to Trend Micro technical support for analysis.




【注意】
InterScan MSSのログ出力場所を初期値から変更している場合、CDTツールはログファイルを取得することができません。

この場合は以下の例のようにパラメータを設定して、ディレクトリを指定してください。
(例:インストールディレクトリを/「usr/local/trend」、ログの出力先を「/var/log/imss」に設定している場合)

[Variables]
HomeDir=/usr/local/trend/imss
NRSDir=/usr/local/trend/nrs
IPProfDir=/usr/local/trend/ipprofiler
LogDir=/var/log/imss

IMSS 9.1 のCDT情報採取方法は以下となります。

 IMSS 9.1から以下、Web管理インターフェースメニューから取得が可能となりましたので、そちらをご利用ください。

   [管理]-[インポート/エクスポート]-[デバッグログのエクスポート]

 

 
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