Submit a Support Case | Trend Micro Business Support
Sign In with your
Trend Micro Account

Issue Information

Product and System Information

Customer Information

Please complete all the required fields to proceed.

Captcha is not verified

Please select an Issue Category
Please input a Description
Max character length is 32,000 characters
If you have more than 1 URL to reclassify, upload a text file (in ZIP or RAR format) with up to 20 URLs.
Please upload an archive

Please select a Product.
Please select a Product Version.
Please select a Product Operating System.
Please select a Product Language.

Product Activation Code is required.
Please select the relevant Virus PatternType. If blank, add to the selected product profile.

First Name is required.
Last Name is required.
Email Address is required.
Email is invalid.

Company Name is required.
Phone Number is required.
Please Select a Location.

Case Submitted

Please check for a confirmation email in your inbox with your service request number.

A support engineer will respond to you within 24-48 business hours.

You may now close the window/tab or submit another support case.