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Product and System Information

Customer Information

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Please select an Issue Category.
Please input a Description.
Max character length is 32,000 characters.
If you have more than 1 URL to reclassify, upload a text file (in ZIP or RAR format) with up to 20 URLs.
  • For faster processing, please capture logs for your product by following these steps. Or, directly access the Case Diagnostic Tool.
  • Maximum drag & drop file size is 250 MB. For larger files, FTP details will be available by clicking the "Add an Update" section on the Case after creation.
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Please upload an archive

Please select a Product.
Please select a Product Version.
Please select a Product Operating System.
Please select a Product Language.

Product Activation Code is required
Please select the relevant Virus PatternType.

First Name is required
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Email Address is required
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Company Name is required
Phone Number is required
Please Select Location.

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