Issue Type

Product Issue Threat Issue

Issue Category Select an Issue Category... Appliance Hardware Installation Uninstall Update or Rollback Configuration User Interface Defects or Documentation Questions Performance System Crash Compatibility Other Product Related Questions Account Administration Licensing and Activation Select an Issue Category... Threat Sample Analysis (File, Email, URL) System Infection / Compromised Environment File False Positive Phishing Email Spam Spam False Positive Threat Inquiry Request On Demand Health Check

Please select an Issue Category

Description

Please input a Description

Max character length is 32,000 characters

Enter 4-digit TOKEN from ATTK

Enter 1 URL

If you have more than 1 URL to reclassify, upload a text file (in ZIP or RAR format) with up to 20 URLs.

Attachment(s)

• For faster processing, please capture logs for your product by following these steps. Or, directly access the Case Diagnostic Tool.
• Have problems seeing the attachment button or link? Click here for details.

Please upload an archive

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Next Step

Product Select...

Please select a Product.

Product Version

Please select a Product Version.

Operating System

Please select a Product Operating System.

Product Language

Please select a Product Language.

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Product Activation Code

Product Activation Code is required.

Scan Engine Version

Pattern Type

Conventional Pattern

Smart Scan Pattern

Please select the relevant Virus PatternType. If blank, add to the selected product profile.

Pattern File Number

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First Name

First Name is required.

Last Name

Last Name is required.

Email Address

Email Address is required.

Email is invalid.

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Company Name

Company Name is required.

Phone Number

Phone Number is required.

Location

Please Select a Location.

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Preferred Contact Method Email Address Phone

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