"Registration failed. The email address and/or account name..." appears when activating SecureCloud

- Updated:
- 24 Nov 2016
- Product/Version:
- SecureCloud as a Service 3.7
- Platform:
- Linux - Red Hat RHEL 5 32-bit
- Linux - Red Hat RHEL 5 64-bit
- Linux - SuSE 11
- Linux - SuSE 11 64-bit
- Windows 2008 Server R2

Summary

You get the following error message when trying to register your SecureCloud Account:

Registration Failed

Registration failed. The email address and/or account name provided may be registered already.

Details

This issue happens because you have already used your email to activate another SecureCloud account. You need to use an unregistered email address to activate SecureCloud.

To activate your SecureCloud account, choose any of the options below:

OPTION 1: Use a different e-mail address

You can use another e-mail address that has not been registered under SecureCloud to continue with the registration.

OPTION 2: Contact Trend Micro Technical Support

If you wish to use the email address you previously registered for other Trend Micro products/services, submit a case online to Trend Micro Technical Support to delete your previous accounts.

Rating:

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Solution Id:

1061055

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