The email message to reset password through Customer Licensing Portal (CLP) is not being delivered

- Updated:
- 20 Apr 2018
- Product/Version:
- Cloud App Encryption 2.0
- Cloud App Security All.All
- Remote Manager 3.5
- Remote Manager 3.6
- Remote Manager 5.0
- Remote Manager 5.1
- Remote Manager 5.5
- Remote Manager 5.6
- Remote Manager 5.6.2
- Worry-Free Business Security Services 5.7
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- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services for Dell 5.6
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- N/A N/A

Summary

You requested for a new password through Customer Licensing Portal (CLP) for any of your products (Worry-Free Business Security Services, Remote Manager, other services) however the email sent in order for you to reset your password is being blocked.

Request your password through Customer Licensing Portal

Details

This issue happens because some destination mail servers perform Sender Policy Framework (SPF) checking.

To resolve the issue:

If you have a mail service provider, verify with them how to create an SPF record for your domain otherwise go to the DNS configuration of your domain and add the following SPF record:

"v=spf1 ip4:150.70.94.40 ~all"

Rating:

Category:

Configure; Deploy

Solution Id:

1103533

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