The email message to reset password through Customer Licensing Portal (CLP) is not being delivered

- Updated:
- 4 Sep 2018
- Product/Version:
- Cloud App Encryption 2.0
- Cloud App Security All.All
- Remote Manager All.All
- Worry-Free Business Security Services 5.7
- Worry-Free Business Security Services 6.2
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services for Dell 5.6
- Platform:
- Amazon AMI 32-bit
- Amazon AMI 64-bit
- Android 2.0, 2.1 Eclair
- Android 2.1+
- Android 2.2 Froyo
- Android 2.3 Gingerbread
- Android 3.x Honeycomb
- Android 4.0 Ice Cream Sandwich
- Android 4.1 Jellybean
- Android 4.2 Jellybean
- Android 4.3 Jellybean
- Android 4.4 KitKat
- Android 5.0 Lollipop
- Android 5.1 Lollipop
- Android 6.0 Marshmallow
- Android All
- Android すべて
- Appliance DELL R210II
- Appliance DELL R410
- Appliance DELL R710
- Appliance DELL R720
- Appliance すべて
- AS400 すべて
- CentOS 5.4 32-bit
- CentOS 5.4 64-bit
- CentOS 5.5 32-bit
- CentOS 5.5 64-bit
- CentOS 5.6 32-bit
- CentOS 5.6 64-bit
- CentOS 5.7 32-bit
- CentOS 5.7 64-bit
- CentOS 5.8 32-bit
- CentOS 5.8 64-bit
- CentOS 6 32-bit
- CentOS 6 64-bit
- CentOS 6.1 32-bit
- CentOS 6.1 64-bit
- CentOS 6.2 32-bit
- CentOS 6.2 64-bit
- EMC すべて
- HPUX 11.x
- IBM AIX
- IBM IBM - OS/390
- IBM IBM - OS/400/i5OS
- IBM IBM zLinux
- IBM AIX 5.2
- IBM AIX 5.3
- IBM AIX 6.1
- IBM AIX 7.1
- IBM OS/400/i5OS V5R4
- IBM OS/400/i5OS V6R1
- IBM OS/400/i5OS V7R1
- IBM zLinux RHEL 5 64-bit
- IBM zLinux SLES 10
- IBM zLinux SLES 11
- iOS 3.0+
- iOS 4.0+
- iOS 5.0+
- iOS 6.0+
- iOS 7.0+
- iOS 7.1+
- iOS 8.0+
- iOS 8.1
- iOS 8.2
- iOS 8.3
- iOS 8.4
- iOS 9.0
- iOS All
- iOS すべて
- Linux すべて
- Linux - Red Hat RHEL 3 32-bit
- Linux - Red Hat RHEL 3 64-bit
- Linux - Red Hat RHEL 4 32-bit
- Linux - Red Hat RHEL 4 64-bit
- Linux - Red Hat RHEL 5 32-bit
- Linux - Red Hat RHEL 5 64-bit
- Linux - Red Hat RHEL 5.1 32-bit
- Linux - Red Hat RHEL 5.1 64-bit
- Linux - Red Hat RHEL 5.2 32-bit
- Linux - Red Hat RHEL 5.2 64-bit
- Linux - Red Hat RHEL 5.6 32-bit
- Linux - Red Hat RHEL 5.6 64-bit
- Linux - Red Hat RHEL 5.7 32-bit
- Linux - Red Hat RHEL 5.7 64-bit
- Linux - Red Hat RHEL 5.8 32-bit
- Linux - Red Hat RHEL 5.8 64-bit
- Linux - Red Hat RHEL 6 32-bit
- Linux - Red Hat RHEL 6 64-bit
- Linux - Red Hat RHEL 6.1 32-bit
- Linux - Red Hat RHEL 6.1 64-bit
- Linux - Red Hat RHEL 6.2 32-bit
- Linux - Red Hat RHEL 6.2 64-bit
- Linux - Red Hat RHEL 8 32-bit
- Linux - Red Hat RHEL 8 64-bit
- Linux - Red Hat RHEL 9 32-bit
- Linux - Red Hat RHEL 9 64-bit
- Linux - SuSE 10
- Linux - SuSE 10 64-bit
- Linux - SuSE 11
- Linux - SuSE 11 64-bit
- Linux - SuSE 9.0
- Linux - Turbolinux Server 10
- Linux - Turbolinux Server 8
- N/A N/A

Summary

You requested for a new password through Customer Licensing Portal (CLP) for any of your products (Worry-Free Business Security Services, Remote Manager, other services) however the email sent in order for you to reset your password is being blocked.

Request your password through Customer Licensing Portal

Details

This issue happens because some destination mail servers perform Sender Policy Framework (SPF) checking.

To resolve the issue:

If you have a mail service provider, verify with them how to create an SPF record for your domain otherwise go to the DNS configuration of your domain and add the following SPF record:

"v=spf1 ip4:150.70.94.40 ~all"

Rating:

Category:

Configure; Deploy

Solution Id:

1103533

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.