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Updating Cloud Edge Firmware via Remote Manager

    • Updated:
    • 26 Sep 2019
    • Product/Version:
    • Cloud Edge 5.5
    • Remote Manager
    • Platform:
    • N/A
Summary

Cloud Edge appliance requires special update permissions for specific firmware versions. You must configure the permission on each device before triggering Cloud Edge to update to the necessary firmware version.

Details
Public

To configure:

  1. Open the Remote Manager console.
  2. Go to Customers > Cloud Edge Firmware > Configure Permissions.

    Configure Permissions

  3. Locate the firmware package you want to allow on selected Cloud Edge devices.
  4. Click the Download link on the Device List column.

    Click Download for the firmware package

  5. Open the Cloud Edge Device List using a CSV editor.
  6. For each device that needs permission, change the value of the Package Status column to "1".

    Cloud Edge device list

  7. Save the file.
  8. Go back to the Remote Manager console.
  9. Find the Cloud Edge firmware package you downloaded earlier, and then click Upload on the Device List column.

    Upload the updated Cloud Edge device list

  10. Select the edited Cloud Edge device list and click Deploy.

    Click Deploy

  11. Go to Customers and select the necessary customers.
  12. Click Cloud Edge Firmware and click Update Now.

    Manually update the Cloud Edge devices

To verify, go to Remote Manager and select a customer included in the firmware update. It should show the latest version and "Updated" status.

Verify the current version and updated status

Premium
Internal
Rating:
Category:
Configure
Solution Id:
000148591
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