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"Unable to move Agent(s)..." error appears on the Apex One Web Console

    • Updated:
    • 4 Nov 2019
    • Product/Version:
    • Apex One 2019
    • Platform:
Summary

An attempt is made to move an Apex One agent from one domain to another domain and it fails showing the following error message:

Unable to move agent(s). Agent name ‘XYX123’ already exists in the destination domain, Verify agent name and try again.

Details
Public

To overcome this issue, edit the Ofcscan.ini file and save the changes:

  1. Log off from the Apex One web console.
  2. Open the Ofcscan.ini file in the ...\PCCSRV\ folder in the Apex One installation directory.
  3. dd the following key under the INI_SERVER_SECTION section and set its value to "0".

    [INI_SERVER_SECTION]
    CheckDuplicateMachineName={x}

    Where "x":

    0 = allows Apex One agents to move from one domain to another using the same computer name

    1 = (Default) prevents Apex One agents from moving from one domain to another using the same computer name.

  4. Save the changes and close the file.
  5. Log on to the Apex One web console and open the Global Agent Settings and hit 'save' on that page for the new settings to take effect.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1123192
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