To overcome this issue, edit the Ofcscan.ini file and save the changes:
- Log off from the Apex One web console.
- Open the Ofcscan.ini file in the ...\PCCSRV\ folder in the Apex One installation directory.
dd the following key under the INI_SERVER_SECTION section and set its value to "0".
0 = allows Apex One agents to move from one domain to another using the same computer name
1 = (Default) prevents Apex One agents from moving from one domain to another using the same computer name.
- Save the changes and close the file.
- Log on to the Apex One web console and open the Global Agent Settings and hit 'save' on that page for the new settings to take effect.