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Agents are disconnected after upgrading Deep Security Manager (DSM)

    • Updated:
    • 10 Oct 2019
    • Product/Version:
    • Deep Security 11.0
    • Platform:
    • N/A
Summary

After upgrading DSM from 11.0.249 to 11.0.374, all agents are disconnected. The error message:

Unable to send the software upgrade program to the Agent due to the following error:
SecurityException: class "org.bouncycastle.cms.CMSProcessable"'s signer information does not match signer information of other classes in the same package

Details
Public

When this issue occurs, the DSM may be in a problem state and will require repair.

 
Before proceeding, please ensure you have a backup of the database processed.

Follow these steps:

  1. Re-download the DSM from the Deep Security Help Center.
  2. Run the installer and choose Repair the existing installation.
    Please make sure there are no windows open for DSM installation folder such as c:\program file\Trend Micro\Deep Security Manager\ to prevent repair failure.
  3. Once the repair is finished, re-activate agent.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
000149493
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