Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Apex One (Mac) Agent may stop working after upgrading to Mac OS 10.15 Catalina

    • Updated:
    • 14 Oct 2019
    • Product/Version:
    • Apex One (Mac)
    • Platform:
Summary

Apple Incorporated just released Mac OS 10.15 Catalina on October 7, 2019. Apex One (Mac) Agent installed on Mac computers may stop working after upgrading to Mac OS 10.15 Catalina.

Details
Public

Trend Micro will release Apex One (Mac) Hotfix on October 14, 2019 to support Mac OS 10.15 Catalina.

We recommend to install or upgrade to the compatible Apex One (Mac) Agent first before proceeding to upgrade your Mac OS to 10.15 Catalina.

For customers who upgraded to Mac OS 10.15 Catalina before upgrading their Apex One (Mac) and encountered the issue, you may do the following steps:

  1. Uninstall the currently installed Apex One (Mac) Agent using the Agent uninstaller. Refer to this Agent Uninstallation guide.
     
    Uninstallation package from older builds will not work.
  2. Do a fresh install of Apex One (Mac) Agent using the latest Agent Installer on your Mac OS 10.15 Catalina.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
000149496
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.