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"Unable to complete the operation due to SQL logic error" in Deep Security

    • Updated:
    • 2 Mar 2021
    • Product/Version:
    • Deep Security 11.0
    • Deep Security 12.0
    • Platform:
    • N/A
Summary

The following error is encountered in Deep Security:

Unable to complete the operation due to SQL logic error[1]: no such table: DatabaseInfo

The agent also shows the following warning message and details on the console:

Event ID: 728
Event: Get Events Failed
Target: server00.lgb.group
Event Origin: Agent
Action By: System
Manager: PRODTMDEEPSEC.lgb.group

Details
Public

This may occur when the agent itself cannot find the table information from the local database used by Log Inspection, resulting to "Get Events" failed warning (absent log inspection events) from the agent status. This happens when the local database becomes corrupted.

To resolve the issue:

  1. Stop the Deep Security Agent service.
  2. Reset the agent, and then delete all Log Inspection components.
  3. Restart and activate the agent. Everything should be restored including the local Log Inspection database file (lca.db).
  4. Check if the events are being delivered to the Deep Security Manager to confirm if the local Log Inspection database is working fine.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000149883
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