Summary
Know how to restore the installer certificates and configuration files of Trend Micro Safe Lock agent.
Details
To restore the agent files:
- Go to C:\Program Files\Trend Micro\Safe Lock Intelligent Manager\CmdTools\Installer.
- Restore the original trend.base64.cer file from the backup copy.
- Edit the setting.xml file and change the values of the API key and certificate parameters with the values from the backup setting.xml file:
<apikey>[Value of API key]</apikey> … <certificate> <hash>[Value of certificate]</hash>
- Go to C:\Program Files\Trend Micro\Safe Lock Intelligent Manager\CmdTools\RemoteAgentSetupTool/package.
- Extract the contents of TMSL2.0_EN.zip.
- Replace the existing trend.cer file with the original trend.cer file from the backup TMSL2.0_EN.zip.
- Edit the Setup.ini file and change the value of the API_KEY:
API_KEY=[Value of API key]
- Compress the Safe Lock agent installer again and replace the existing TMSL2.0_EN.zip file.
- Repeat Steps 1 - 8 for TMSL2.0_JA.zip.
- Reboot the Safe Lock Intelligent Manager server.
