Restoring the Trend Micro Safe Lock agent certificates and configuration files

Summary

Know how to restore the installer certificates and configuration files of Trend Micro Safe Lock agent.

Details

To restore the agent files:

Go to C:\Program Files\Trend Micro\Safe Lock Intelligent Manager\CmdTools\Installer.
Restore the original trend.base64.cer file from the backup copy.
Edit the setting.xml file and change the values of the API key and certificate parameters with the values from the backup setting.xml file:
```
<apikey>[Value of API key]</apikey>
…
<certificate>
<hash>[Value of certificate]</hash>
```
Go to C:\Program Files\Trend Micro\Safe Lock Intelligent Manager\CmdTools\RemoteAgentSetupTool/package.
Extract the contents of TMSL2.0_EN.zip.
Replace the existing trend.cer file with the original trend.cer file from the backup TMSL2.0_EN.zip.
Edit the Setup.ini file and change the value of the API_KEY:
```
API_KEY=[Value of API key]
```
Compress the Safe Lock agent installer again and replace the existing TMSL2.0_EN.zip file.
Repeat Steps 1 - 8 for TMSL2.0_JA.zip.
Reboot the Safe Lock Intelligent Manager server.

Rating:

Category:

Configure

Solution Id:

000149884

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.