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Unable to access the Interscan Web Security Virtual Appliance (IWSVA) web console after restoring a backup configuration

    • Updated:
    • 19 Nov 2019
    • Product/Version:
    • Interscan Web Security Virtual Appliance 5.1
    • Interscan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A
Summary

The Interscan Web Security Virtual Appliance (IWSVA) web console has been set up under a different network (10.0.0.0) while the management device is on another network (192.168.0.0). The static route has been previously set from the IWSVA console, but after restoring a backup configuration, the console is not accessible and the route is not present in IWSVA CLI.

Details
Public

netstat –rn displays the routing table which shows that the 10.0.0.0 network is missing.

Network is missing

To regain access to the console, we can temporarily add a static route via CLI and add the static routes permanently via web console once we have access.

  1. Add the static route:

    1. Log in to IWSVA CLI as root.
    2. Enter “ip route add <ip address> via <interface address> dev <interface name>”

      ip route add 10.0.0.0/8 via 192.168.164.102 dev eth1

      Add static route

       
      This static route is only temporarily saved to the memory, rebooting the server will remove this configuration. To add the static route properly, add it via IWSVA web console.
       
  2. Configure the static routes on your IWSVA web console:

    1. Log in to the IWSVA web console.
    2. Go to Administration > Network Configuration > Static Routes.

      Configure Static route

    3. Click Add to add a Static Route.
    4. On the new window, input the Static Route details and click Save.

      Click Save

    5. Once all static routes are listed, click Deploy to apply changes to IWSVA.

      Click Deploy

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
000153961
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