"Authentication failure: Token not provided" error in Custom Intelligence page of Apex One as a Service

- Updated:
- 14 Nov 2019
- Product/Version:
- Apex Central
- Apex One as a Service
- Platform:

Summary

When navigating to Threat Intel > Custom Intelligence, the following error message can be seen under the User-Defined Suspicious Object tab:
User-added image

Details

This is a known issue and It will be fixed in Apex One as a Service December 2019 maintenance.

As a workaround, customers may use incognito mode to access Apex One as a Service web console.

Rating:

Category:

Troubleshoot

Solution Id:

000154691

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