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Scenarios that result in security update failures in Deep Security 12.0 Update 3 (Build 12.0.682) for Linux

    • Updated:
    • 20 Nov 2019
    • Product/Version:
    • Deep Security 12.0
    • Platform:
    • N/A
Summary

Security upgrade failures may occur in both Deep Security Agent (DSA) and Deep Security Virtual Appliance (DSVA) in Deep Security 12.0 Update 3 for Linux.

The following scenarios may result in security update failures:

  • DSVA: Update failure may happen in new deployment of virtual appliance with DSA Build 12.0.682 Update 3.
  • DSA: The Anti-Malware was not enabled before the upgrade to Deep Security Agent 12.0 Update 3 for Linux, you may encounter security update failures once you enable the Anti-Malware module.
Details
Public

In case you encounter such issue, do the appropriate solution below:

  • For DSVA, please re-deploy it using an earlier version.
  • For DSA, please re-install and replace it with an earlier version.

The root cause has been found. The folder /var/opt/ds_agent/iaurepo, which is used by security update, may be missing that causes the security update failures. A fix for this issue has been included in the Deep Security Linux Agent 12.0 Update 4 and later.

Below are some workarounds for both DSVA and DSA:

  • Option A. Manually create the /var/opt/ds_agent/iaurepo folder, and then trigger the security update again.
  • Option B. Generate a diagnostic package of agent. The /var/opt/ds_agent/iaurepo folder will be automatically created after a diagnostic package is generated.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
000155604
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