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Anti-Spam Pattern and Anti-Spam Engine shows a "Not Available" status in ScanMail for Exchange (SMEX) 12.5

    • Updated:
    • 22 Nov 2019
    • Product/Version:
    • ScanMail for Exchange 12.5
    • Platform:
Summary

In the Summary Page, under the Current Version column, Anti-Spam Pattern and Anti-Spam Engine shows as "Not available".

Not available

Details
Public
 

Before you proceed, make sure that the correct tmaseng.dll version is installed.

For example with Patch 1 for SMEX 12.5 SP1 the file will be replaced with the Version 8.5.1020.

File version

 

To fix the issue, either reinstall the SMEX 12.5 SP1 Patch or manually replace the TMASE engine.

To manually replace the engine:

  1. Stop the SMEX master service.
  2. Replace the following files with the file of a working SMEX Server (version: "8.5.0.1020"):

    • C:\Program Files\Trend Micro\Smex\engine\TMASE\latest\tmaseng.dll
    • C:\Program Files\Trend Micro\Smex\engine\TMASE\primary\tmaseng.dll
    • C:\Program Files\Trend Micro\Smex\engine\TMASE\secondary\tmaseng.dll
  3. Start the SMEX master service.
  4. On the SMEX Web console, run a manual update at the Summary Page and check the results.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
000155785
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