Anti-Spam Pattern and Anti-Spam Engine shows a "Not Available" status in ScanMail for Exchange (SMEX) 12.5

Summary

In the Summary Page, under the Current Version column, Anti-Spam Pattern and Anti-Spam Engine shows as "Not available".

Details

Before you proceed, make sure that the correct tmaseng.dll version is installed.

For example with Patch 1 for SMEX 12.5 SP1 the file will be replaced with the Version 8.5.1020.

To fix the issue, either reinstall the SMEX 12.5 SP1 Patch or manually replace the TMASE engine.

To manually replace the engine:

Stop the SMEX master service.
Replace the following files with the file of a working SMEX Server (version: "8.5.0.1020"):
- C:\Program Files\Trend Micro\Smex\engine\TMASE\latest\tmaseng.dll
- C:\Program Files\Trend Micro\Smex\engine\TMASE\primary\tmaseng.dll
- C:\Program Files\Trend Micro\Smex\engine\TMASE\secondary\tmaseng.dll
Start the SMEX master service.
On the SMEX Web console, run a manual update at the Summary Page and check the results.

Rating:

Category:

Troubleshoot; Deploy

Solution Id:

000155785

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.