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Remote Registry service becomes disabled and stops the DFS service on a server

    • Updated:
    • 25 Nov 2019
    • Product/Version:
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Platform:
    • N/A
Summary

At random times, the Remote Registry service suddenly sets to disabled. This stops the Distributed File System (DFS) service on a specific server.

Details
Public

This issue does not appear at random. It happens when the value is reset upon a detection and the Damage Cleanup Engine doing its work. It occurs as per product design.

The behavior is defined by the parameter "RemoteRegistry=1" in AMSP TSC.ini file located at C:\Program Files\Trend Micro\AMSP\module\10002\*. Setting this value to "0" will not interrupt HKLM\SYSTEM\CurrentControlSet\services\RemoteRegistry.

However, there is no feature to configure this via Deep Security Manager (DSM) console. If you wish to have this functionality, please open a feature request.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
000155814
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