When generating any report and you have selected PDF, it will generate a ZIP file containing both PDF and XLSX files. However, if you have a scheduled report and opted to email the report as an attachment, it will send as a ZIP file and not the PDF file.
To resolve the issue:
- Stop all the Control Manager services.
- Go to the \Program Files\Trend Micro\Control Manager folder and create a back up of the systemconfiguration.xml file.
- Open the original systemconfiguration.xml file using a text editor.
- Look for the following line:
- Change the value of the parameter above to "0".
- Save and close the file.
- Start all the Control Manager services.
- Run a report to verify the result.