Reports in Control Manager (TMCM) generate .zip instead of the selected file type

- Updated:
- 30 Dec 2019
- Product/Version:
- Control Manager 6.0
- Control Manager 7.0
- Platform:
- N/A

Summary

When generating any report and you have selected PDF, it will generate a ZIP file containing both PDF and XLSX files. However, if you have a scheduled report and opted to email the report as an attachment, it will send as a ZIP file and not the PDF file.

Details

To resolve the issue:

Stop all the Control Manager services.
Go to the \Program Files\Trend Micro\Control Manager folder and create a back up of the systemconfiguration.xml file.
Open the original systemconfiguration.xml file using a text editor.
Look for the following line:
Name="m_iZipReportAttachment" Value="1"
Change the value of the parameter above to "0".
Name="m_iZipReportAttachment" Value="0"
Save and close the file.
Start all the Control Manager services.
Run a report to verify the result.

Rating:

Category:

Troubleshoot

Solution Id:

000159753

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