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Reports in Control Manager (TMCM) generate .zip instead of the selected file type

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Control Manager 6.0
    • Control Manager 7.0
    • Platform:
    • N/A
Summary

When generating any report and you have selected PDF, it will generate a ZIP file containing both PDF and XLSX files. However, if you have a scheduled report and opted to email the report as an attachment, it will send as a ZIP file and not the PDF file.

Details
Public

To resolve the issue:

  1. Stop all the Control Manager services.
  2. Go to the \Program Files\Trend Micro\Control Manager folder and create a back up of the systemconfiguration.xml file.
  3. Open the original systemconfiguration.xml file using a text editor.
  4. Look for the following line:

    Name="m_iZipReportAttachment" Value="1"

  5. Change the value of the parameter above to "0".

    Name="m_iZipReportAttachment" Value="0"

  6. Save and close the file.
  7. Start all the Control Manager services.
  8. Run a report to verify the result.
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Rating:
Category:
Troubleshoot
Solution Id:
000159753
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