Summary
The Tech Support Report collects diagnostic information into a report that the TippingPoint Support can use to debug and troubleshoot system issues. It includes diagnostic commands, log files, and optionally a full system snapshot. The TSR captures the system's current running configuration.
Details
Note: If you include a system snapshot with your TSR, the report does not contain the following sensitive information:
- User names and passwords
- LDAP and RADIUS server passwords
- SNMPv3 passphrase
- Cluster passphrase
- VPN IPSec keys
- Keystore
After the report is created, you can export the file to your local system. You can then email the TSR file the to TippingPoint support.
Warning: Do not attempt to restore a TSR snapshot to your appliance. All sensitive information including user names and passwords are removed and you will be unable to log in. If you attempt to restore a Tech Support Report snapshot and are unable to log in, then contact TippingPoint support.
Note: Only one report can exist on the device. When you create a new report, the previous report is replaced.
How do I run the Tech Support Report?
