Resetting the administrative password in Email Encryption Gateway (TMEEG)

- Updated:
- 24 Nov 2016
- Product/Version:
- Email Encryption Gateway 5.5
- Trend Micro Email Encryption Gateway 5.0
- Platform:
- Not Applicable N/A

Summary

Learn how to reset your admin password in case you forgot or lost it.

Details

To change the password:

If your keyboard layout is not UK, change the keyboard layout first.

Log in to the TMEEG machine as the root user.
Run the command below in the root prompt:
# psql -Upmg identum
Enter "identum" when prompted for password.
When you are logged in psql, enter the following command to change to password:
identum=> update users set
password=',#XI\204\225\3539\3536D\227\334E\005K'
where username='administrator';
Execute "identum=> \q" to exit the database editor.

You can now log in to the web console using the following information:

Username: administrator
Password: trendmicro

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1056174

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