Trend Micro Apex One™ as a Service Emergency Maintenance

Summary

Trend Micro Apex One™ as a Service will perform emergency maintenance to resolve the following issues found during the December maintenance update:

Single Sign-On (SSO) from Apex Central to Apex One may fail if Two-Factor Authentication is enabled
Apex One detection and status logs may encounter delays when uploading to Trend Micro servers. Customers may experience the following symptoms:
- User cannot see the new detection logs from the Apex Central console
- Apex Central may show inconsistent policy or Security Agent status

Details

Maintenance Period

GMT (Greenwich Mean Time)

Downtime for each provision is expected to be around ten (10) minutes within the maintenance period.

For support assistance, please contact Trend Micro Technical Support.

Rating:

Category:

Troubleshoot; Deploy; Update

Solution Id:

000229102

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