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Trend Micro Apex One™ as a Service Emergency Maintenance

    • Updated:
    • 20 Dec 2019
    • Product/Version:
    • Apex One as a Service
    • Platform:
    • N/A
Summary

Trend Micro Apex One™ as a Service will perform emergency maintenance to resolve the following issues found during the December maintenance update:

  • Single Sign-On (SSO) from Apex Central to Apex One may fail if Two-Factor Authentication is enabled
  • Apex One detection and status logs may encounter delays when uploading to Trend Micro servers. Customers may experience the following symptoms:
    • User cannot see the new detection logs from the Apex Central console
    • Apex Central may show inconsistent policy or Security Agent status
Details
Public

Maintenance Period

GMT (Greenwich Mean Time)

  • Start Date/Time: 2019-12-20 03:00:00 (GMT+0)
  • End Date/Time: 2019-12-20 07:00:00 (GMT+0)

Downtime for each provision is expected to be around ten (10) minutes within the maintenance period.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Deploy; Update
Solution Id:
000229102
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