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Trend Micro Apex One™ as a Service Emergency Maintenance

- Updated:
- 20 Dec 2019
- Product/Version:
- Apex One as a Service
- Platform:
- N/A

Summary

Trend Micro Apex One™ as a Service will perform emergency maintenance to resolve the following issues found during the December maintenance update:

Single Sign-On (SSO) from Apex Central to Apex One may fail if Two-Factor Authentication is enabled
Apex One detection and status logs may encounter delays when uploading to Trend Micro servers. Customers may experience the following symptoms:
- User cannot see the new detection logs from the Apex Central console
- Apex Central may show inconsistent policy or Security Agent status

Details

Maintenance Period

GMT (Greenwich Mean Time)

Start Date/Time: 2019-12-20 03:00:00 (GMT+0)
End Date/Time: 2019-12-20 07:00:00 (GMT+0)

Downtime for each provision is expected to be around ten (10) minutes within the maintenance period.

For support assistance, please contact Trend Micro Technical Support.

Rating:

Category:

Troubleshoot; Deploy; Update

Solution Id:

000229102

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