Registering ServerProtect for NetApp Filers 5.8 Service Pack 1 Patch 2 to Trend Micro Control Manager may fail with error code 258

- Updated:
- Product/Version:
- ServerProtect for Network Appliance Filer
- Platform:
- Windows Server 2008 R2 or below

Summary

Registering ServerProtect for NetApp Filers 5.8 Service Pack 1 Patch 2 to the Trend Micro Control Manager(TMCM) may fail with error code 258.

From the event view logs, you may also see "SideBySide" error as follows:

Details

ServerProtect for NetApp Filers 5.8 Service Pack 1 Patch 2 requires "Microsoft Visual C++ 2005 Service Pack1 Redistributable Package MFC Security Update" to be installed in the Information Server Information Server which runs on Microsoft Windows Server 2008 R2 or below..

This issue occurs while ""Microsoft Visual C++ 2005 Service Pack1 Redistributable Package MFC Security Update" is not installed.

To resolve the issue, follow the steps below:

Login to the Information Server.
Install x86 version(CMAgent is an 32 bit application) of Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update to the Information Server. The said package can be downloaded from Microsoft's Download Center
Re-register ServerProtect for NetApp Filers to the TMCM.

Rating:

Category:

Configure; Troubleshoot; Upgrade

Solution Id:

000231290

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.