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Registering ServerProtect for NetApp Filers 5.8 Service Pack 1 Patch 2 to Trend Micro Control Manager may fail with error code 258

    • Updated:
    • Product/Version:
    • ServerProtect for Network Appliance Filer
    • Platform:
    • Windows Server 2008 R2 or below
Summary

Registering ServerProtect for NetApp Filers 5.8 Service Pack 1 Patch 2 to the Trend Micro Control Manager(TMCM) may fail with error code 258.

From the event view logs, you may also see "SideBySide" error as follows:

Details
Public

ServerProtect for NetApp Filers 5.8 Service Pack 1 Patch 2 requires "Microsoft Visual C++ 2005 Service Pack1 Redistributable Package MFC Security Update" to be installed in the Information Server Information Server which runs on Microsoft Windows Server 2008 R2 or below..

This issue occurs while ""Microsoft Visual C++ 2005 Service Pack1 Redistributable Package MFC Security Update" is not installed.

To resolve the issue, follow the steps below:

  1. Login to the Information Server.
  2. Install x86 version(CMAgent is an 32 bit application) of Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update to the Information Server. The said package can be downloaded from Microsoft's Download Center
  3. Re-register ServerProtect for NetApp Filers to the TMCM.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; Upgrade
Solution Id:
000231290
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