Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Verify Signature Failed" error message appears in Anti-Threat Tool Kit (ATTK)

    • Updated:
    • 14 Jan 2020
    • Product/Version:
    • Support Tools
    • Platform:
Summary

There are cases where ATTK fails to properly collect logs and may show the following error message:

Verify Signature Failed
Please visit https://esupport.trendmicro.com/ for details and solutions of this error.

ATTK Verify Signature Failed

Details
Public

You will see that WinVerifyTrust failed, followed by 2148204810 or 2148098053. This means that ATTK failed to verify the digital signature of binaries. This results from changing the root certificate from VeriSign to DigiCert, which may not be installed on old versions of Windows OS (e.g. Windows XP).

[34b0:36d4] 12/16 11:20:46:808-091 [I] PluginExecute::iRobotGUI[d:\irobot_1.62\src\supportwrapper\WrpPluginImpl.h(176)]
[34b0:36d4] 12/16 11:20:46:839-092 [*] DigitalSignVerifier::_TmSigVerifyFileImp() CryptCATAdminEnumCatalogFromHash failed (C:\Users\%user%\Desktop\TrendMicro AntiThreat Toolkit\hc_attk\attk_ScanCleanOffline_gui_x64.exe) with error 1168[.\SignVerifier.cpp(304)]

[34b0:36d4] 12/16 11:21:23:048-093 [*] DigitalSignVerifier::_TmSigVerifyFileImp() WinVerifyTrust failed (C:\Users\%user%\Desktop\TrendMicro AntiThreat Toolkit\hc_attk\attk_ScanCleanOffline_gui_x64.exe) with error 2148204810, unable to verify embedded signature[.\SignVerifier.cpp(345)]

[34b0:36d4] 12/16 11:21:23:048-094 [*] ATTK::Plugin::CheckExecutableSignature() File (C:\Users\%user%\Desktop\TrendMicro AntiThreat Toolkit\hc_attk\attk_ScanCleanOffline_gui_x64.exe) could not pass sign check, abort launching ...[d:\irobot_1.62\src\supportwrapper\WrpPluginImpl.h(38)]
  1. Manually install the following root certificates:
    • DigiCert High Assurance EV Root CA
    • DigiCert Assured ID Root CA

    The certificate files can be downloaded from this link.

  2. Install Windows Updates if there are any related to updating root certificates.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Install; Update
Solution Id:
000235219
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.