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Inability to login as tenant in a multi-tenant deployment (Deep Security 12 FR 2020-01-16 (12.5.579))

    • Updated:
    • 23 Jan 2020
    • Product/Version:
    • Deep Security 12 FR 2020-01-16 (12.5.579)
    • Platform:
Summary
An issue has been found with Deep Security Manager 12 Feature Release 2020-01-16 (12.5.579) that results in the inability to login as a tenant in a multi-tenant deployment.
Details
Public
This issue is limited to customers who have upgraded to Deep Security Manager 12 Feature Release 2020-01-16 (12.5.579) and use the multi-tenancy feature.  Azure Marketplace customers are unaffected because multi-tenancy is not supported in Azure Marketplace.

To minimize the risk of additional customers encountering this issue we have decided to remove access to this release of Deep Security Manager in the Trend Micro Software Download Center and AWS Marketplace.  

This issue will be resolved in the next feature release build which will be available during the week of 2019-01-27.

If you have upgraded Deep Security Manager in a multi-tenant configuration to Feature Release 2020-01-16 (12.5.579) please contact support and we will be happy to work with you to resolve this situation.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; Upgrade
Solution Id:
000238704
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