Trend Micro Apex One™ as a Service performance impact on sweeping/RCA

- Updated:
- 5 Feb 2020
- Product/Version:
- Apex One as a Service
- Platform:

Summary

Trend Micro has detected backend server latency issues that may affect sweeping and RCA performance on Apex One as a Service provisions on West Europe Data Centers.

Details

Trend Micro will optimize the backend server database and RCA content on February 6. There is no risk of data loss; however, in rare cases, generating new RCA results with the same criteria may produce different results from the previous one because RCA content has been optimized.

If you encounter the issue, please file a ticket to seek help from experts. For support assistance, please contact Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

000239736

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