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Unable to install Apex One Security Agent due to missing SHA-2 code signing

    • Updated:
    • 7 Feb 2020
    • Product/Version:
    • Apex One All
    • Apex One as a Service
    • Platform:
Summary

Some customers are getting an "Unable to install the Apex One Security Agent. The system does not support SHA-2 code signing. Apply the latest Windows updates and try again" error message when trying to install Apex One agent on machines with supported legacy Windows OS.

Unable to install the Apex One Security Agent

Details
Public

Customers who are still using legacy OS versions (Windows 7 SP1, Windows Embedded POSReady 7, and Windows Server 2008 R2 SP1) are required to have SHA-2 code signing support installed on their machines in order to successfully install or upgrade the Apex One Security Agent.

 
No customer action is required for Windows 8.x, Windows 10, Windows Server 2012 and above because the SHA-2 compatibility is already built-in.
Windows PlatformRequired Microsoft Security Update
Windows Server 2008 R2 SP1KB4490628
Windows 7 SP1
Windows Embedded POSReady 7

Refer to 2019 SHA-2 Code Signing Support requirement for Windows and WSUS for more information.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Install
Solution Id:
000240756
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