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Extended Trend Micro Apex One™ as a Service Monthly Scheduled Maintenance (Feb 2020)

    • Updated:
    • 26 Feb 2020
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro Apex One™ as a Service will perform regular monthly maintenance to apply the latest updates.

 
Due to unexpected delays in the upgrade process, the Trend Micro Apex One™ as a Service February maintenance schedule will have six (6) hours of extension for instances running on West Europe Data Centers.
Details
Public

Impact during maintenance period

  • New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
  • Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
    • The downtime for each provision is expected to be around three (3) hours within the maintenance period.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Maintenance Period

Batch 1 (02/19/2020)

RegionStart Date/TimeEnd Date/Time
Central US Datacenter2020-02-19 03:00:00 (GMT+0)2020-02-19 11:00:00 (GMT+0)
West Europe Datacenter2020-02-19 01:00:00 (GMT+0)2020-02-19 06:00:00 (GMT+0)
Southeast Asia Datacenter2020-02-19 06:00:00 (GMT+0)2020-02-19 11:00:00 (GMT+0)
Australia East Datacenter2020-02-19 09:00:00 (GMT+0)2020-02-19 12:00:00 (GMT+0)

Batch 2 (02/26/2020)

RegionStart Date/TimeEnd Date/Time
Central US Datacenter2020-02-26 03:00:00 (GMT+0)2020-02-26 11:00:00 (GMT+0)
West Europe Datacenter2020-02-26 01:00:00 (GMT+0)2020-02-26 12:00:00 (GMT+0)
(6-hour extension)
Southeast Asia Datacenter2020-02-26 06:00:00 (GMT+0)2020-02-26 11:00:00 (GMT+0)
Australia East Datacenter2020-02-26 09:00:00 (GMT+0)2020-02-26 12:00:00 (GMT+0)

Datacenter regions are based on the Apex One as a Service license. A separate mail will also be sent out to customers' CLP accounts for their provision’s maintenance period.

Please refer to this article for the monthly maintenance schedule and release notes. For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Configure; Deploy; Update
Solution Id:
000244832
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