Get answers to common questions about Portable Security 3.0
Below is a list of guide questions to take note of:
- Does resetting to factory settings fix the problem?
- Does it also fail to launch in different environment(ex. computer, LAN/WAN)?
- Is it possible to collect debug logs ?
If the list above does not resolve the issue, contact Technical Support.
Yes. If you close the ST main program normally, quick removal or not would be fine.
Below are two ways to make sure ST main program is closed normally:
- LED is not blinking
- The following pop-up is closed.
Yes. to reset Portable Security 3:
- Copy the “Support Tool” folder from the ST to the host, then you can reset your dongle.
- Execute the TMPSSuprt.exe in the Support Tool.
- Go to the "More Tools" tab and choose Reset to Default Program Settings or Default Factory Settings.
Refer to the KB on Portable Security 3 System Requirements.