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Apex One (Mac) agent is unable to start after upgrading to macOS 10.15 (Catalina)

    • Updated:
    • Product/Version:
    • Apex One (Mac)
    • Platform:
Summary

The Apex One (Mac) agent is unable to start the protection on a Mac upgraded to macOS Catalina v10.15 or higher.

Details
Public

To resolve the issue, do the following steps:

  1. Download the server.ini from the tmcm server using the URL below:
    https://<FQDN>/TVCSDownload/activeupdate/SERVER.INI
  2. Open the SERVER.INI file using a text editor, and verify 3.5.2141 version or higher exists.
  3. On the OSCE Server, backup and delete the contents of the AU_Cache folder in the following location:
    ..\PCCSRV\Web\Service\AU_data\AU_Cache
  4. Perform another manual update on the OSCE Server.
  5. After update is complete, see if the 3.5.2141 version or higher now shows in the Plug-ins tab for upgrade.
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Rating:
Category:
Troubleshoot
Solution Id:
000246702
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