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Anti-malware scan engine VSAPI version 12.000-1008 has been removed from Trend Micro Active Update servers for ServerProtect

    • Updated:
    • 24 Apr 2020
    • Product/Version:
    • ServerProtect All
    • Platform:
    • N/A
Summary

Trend Micro has observed possible performance issues where accessing files may take longer than usual in ServerProtect if anti-malware scan engine VSAPI version 12.000-1008 was applied.

Details
Public

In order to mitigate the impacts, Trend Micro has removed the engine version 12.000-1008 from Trend Micro Active Update servers for the following products which may have a possibility of encountering the performance issue.

A new stable version, which is version 12.100-1001 of scan engine VSAPI is now ready for these products.

It can also be downloaded here:

For customers that have no access to ActiveUpdate server, please refer to this KB article to manually replace Scan Engine via Control Manager / Apex Central.

For customers who have already applied VSAPI version 12.000-1008 on the above Server Protect products, Trend Micro recommends that you update the scan engine to version 12.100-1001 to proactively prevent the issue from occurring.

If you have any questions or concerns, please contact Trend Micro Technical Support directly or your assigned Customer Service Manager.

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Rating:
Category:
Install; Update
Solution Id:
000249235
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