Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Checking the product version, build, pattern file and scan engine versions, and activation code of Apex One

    • Updated:
    • 17 Aug 2021
    • Product/Version:
    • Apex One All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition

Know the different items to check in order to identify the current components applied. This is useful for the following scenarios:

  • Checking and confirming the current application build and the present anti-malware components setup after installation.
  • Audit purposes for the system administrators when maintaining their systems. This helps them plan and schedule downtime on their end when applying the latest Apex One patch or hot fix.
  • Better understanding of Trend Micro Technical Support since these information will be requested during the initial support contact.

To check the OfficeScan server component side:

  1. Log on to the Apex One web console.
  2. Click Help > About.


  3. On the window that opens, check the product version and build:

    version and build

Check the latest Apex One build or download the latest patch from the Trend Micro Download Center.

To check the version of the Apex One Security Agent:

  1. Right-click the Apex One system tray icon.
  2. Select Component Versions.
  3. Check Agent version.
  • Server side: Apex One server's hot fix folder ~\PCCSRV\Backup\

    The image below illustrates the deployment history in the Backup folder.

    Backup folder

    These folders contain every backup from each upgrade. It can also be used as a reference to know which critical patch, hot fix, or patch has been applied.

  • Agent site: <Agent installation folder>\hotfix_history.ini

    The hotfix_history.ini file in the Apex One security agent installation folder presents all critical patches, hot fixes, and patches applied, as well as provides a historical view of the critical patches, hot fixes, and patches applied on the Apex One security agents.

    hotfix_history.ini file

On the Apex One web console, click Summary. The engine and virus pattern version will be displayed on the left side of the Antivirus section.


To fetch the latest scan engine and pattern files, go to Updates > Server > Manual Update > Update.

If the status column is “No updates available”, it means that the scan engine and pattern files are the latest.

Manual Update

On the Apex One web console, go to Administration > Settings > Product License.

This opens the Product License Details screen, where you can verify the activation code, enter a new activation code for the service, or view the detailed license online.

Product License

Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.