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Master Service issues detected by the Troubleshooting Assistant for Server tool

    • Updated:
    • 14 May 2020
    • Product/Version:
    • Apex One All
    • OfficeScan XG
    • Platform:
    • Windows Server 2008 R2
    • Windows Server 2012
    • Windows Server 2012 R2
    • Windows Server 2016, Windows Server 2019
Summary

master service

The Troubleshooting Assistant for Server tool detected the following issues in Master Service:

  • The service did not start within the specified time.
  • The master service crashed.
Details
Public

Do the following for the mentioned scenarios:

  • The service did not start within the specified time, it was caused by insufficient system resources.

    1. Start the master service manually.
    2. If it can be started without any problem, consider increasing system resources, for example, to increase memory.
  • The master service crashed.

    • Check the server’s application event whether it has master service crash log.

      master service

Next Steps

  1. Collect the application dump. For the instructions, refer to the KB article: Collecting Log Dumps when System and Applications encounter hang and crash issues.
  2. Collect the dump file and create a support case to analyze the root cause.
Premium
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Rating:
Category:
Troubleshoot
Solution Id:
000250398
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