Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Pending: Managed Server Deploying" when deploying Apex One Vulnerability Protection Policy due to certificate issue

    • Updated:
    • 22 May 2020
    • Product/Version:
    • Apex One 2019
    • Platform:
Summary

When deploying new policies, the following error can be seen:

"Pending: Managed Server Deploying"

Upon checking, the Apex One Vulnerability Protection agent fails to communicate with the server because of the certificate.

In ofcdebug.log:

 2020 02/06 16:02:07 [2608 : 2740] (00) (D) [][iVPAgent.exe]winHttpStatusCallback - @@@ WINHTTP_CALLBACK_STATUS_SENDING_REQUEST - [olh_winhttpclient.cpp(50)]
2020 02/06 16:02:07 [2608 : 2740] (00) (D) [][iVPAgent.exe]VerifyServerCert - >> - [olh_winhttpclient.cpp(772)]
2020 02/06 16:02:07 [2608 : 2740] (00) (E) [][iVPAgent.exe]VerifyServerCert - Failed to verify the SSL certificate - [olh_winhttpclient.cpp(820)]
2020 02/06 16:02:07 [2608 : 2740] (00) (D) [][iVPAgent.exe]VerifyServerCert - << 0 - [olh_winhttpclient.cpp(827)]
2020 02/06 16:02:07 [2608 : 2740] (00) (E) [][iVPAgent.exe]winHttpStatusCallback - Close connection due to certificate verification failure - [olh_winhttpclient.cpp(78)]
2020 02/06 16:02:07 [2608 : 2740] (00) (D) [][iVPAgent.exe]SendInHTTPSWithWinHttp - Failed at sending a request, verb: [POST] err : [12017] - [olh_winhttpclient.cpp(456)]

From the product files list, the certificate file OfcIPCer.dat may not be getting updated.

Details
Public

To fix this issue, follow the steps in Configuring Apex One to use a certificate signed by corporate Certificate Authority. These set of instructions will deploy the certificate.

If the issue persists after the actions above, please collect the new CDT from both the Apex One server and the endpoint when doing a manual update at the agent side.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000250611
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.