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Communication certificate issues detected by Troubleshooting Assistant for Server Tool

    • Updated:
    • 14 May 2020
    • Product/Version:
    • Apex One All
    • OfficeScan XG
    • Platform:
    • N/A
Summary

Communication Certificate

This article demonstrates how to fix the communication certificate issues detected by the Troubleshooting Assistant for Server Tool.

Purpose of NTSG

When the Apex One server and agent sends a request to each other, they sign the request with appending the NTSG certificate info.

Possible Symptoms

Details
Public

To verify whether the certificates are the same on the OfficeScan (OSCE/Apex One) client and server, refer to KB 1116233.

This issue may occur in one of the following checkpoints:

Possible Causes

  • OfficeScan Server NTSG certificate does not exist or it has been expired.
  • The Thumbprint of cert was not the same between server and agent.
  • The certificate exists in the certificate store "Untrusted Certificates".

Recommended Practices

Possible Causes

  • OfficeScan Server NTSG certificate is expired.

Recommended Practices

  1. Open a command line and run: MMC.
  2. Click File > Add or Remove Snap-ins.
  3. Select Certificates > Add > Computer Account > Next > Local Computer > Finish > OK.
  4. Select Console Root > Certificates (Local Computer) > OfficeScan NT > Certificates.
  5. Check the Expiration of the OfficeScan Server NTSG.

    If the certificate is expired, Create a New OfficeScan Server NTSG Certificate.

  6. Confirm that the agent has a new cert. Refer to the KB article: Verifying whether the certificates are the same on the OfficeScan (OSCE) client and server.

Possible Causes

  • OfficeScan Server NTSG certificate does not exist.

Recommended Practices

  1. Open a command line and run: MMC.
  2. Click File > Add or Remove Snap-ins.
  3. Select Certificates > Add > Computer Account > Next > Local Computer > Finish > OK.
  4. Select Console Root > Certificates (Local Computer) > OfficeScan NT > Certificates.
  5. Check whether there is a certificate with the name “OfficeScan Server NTSG”.

    If there is none, Create a New OfficeScan Server NTSG Certificate.

Premium
Internal
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Rating:
Category:
Configure; Troubleshoot
Solution Id:
000251219
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