Unable to unload Apex One Security Agent after migrating from OfficeScan

- Updated:
- Product/Version:
- Apex One All
- OfficeScan All
- Platform:

Summary

After successfully migrating from OfficeScan, you cannot unload the Apex One Security Agent using the old Unload/Uninstall password.

Details

This is normal. The new default password is a randomly generated password for security purposes. The customer is expected to set their own new password for their agents in the Apex Central's Policy Management portal right after migrating from OfficeScan.

Setting the new password is done under the AGENT CONFIGURATIONS > Privileges and Other Settings section of the Default or Created policy where the target Agent belongs to.

If the Security Agent is offline or is not reaching the Apex One server, the proper steps would be to fix the connectivity issue so the agent can retrieve the correct policy and apply the customer-provided password.

Rating:

Category:

Configure; Troubleshoot; Migrate

Solution Id:

000251936

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