Unable to unload Apex One Security Agent after migrating from OfficeScan

- Updated:
- 5 Apr 2021
- Product/Version:
- Apex One All
- OfficeScan All
- Platform:

Summary

After successfully migrating from OfficeScan, you cannot unload the Apex One Security Agent using the old Unload/Uninstall password.

Details

This is normal. The new default password is a randomly generated password for security purposes. The customer is expected to set their own new password for their agents in the Apex Central's Policy Management portal right after migrating from OfficeScan.

Setting the new password is done under the AGENT CONFIGURATIONS > Privileges and Other Settings section of the Default or Created policy where the target Agent belongs to.

If the Security Agent is offline or is not reaching the Apex One server, it will not be able to retrieve the correct policy or apply the customer-provided password. Make sure that that connectivity issue is fixed, so that the Security Agent can stay up-to-date.

Rating:

Category:

Configure; Troubleshoot; Migrate

Solution Id:

000251936

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.