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Worry-Free Business Security Services (WFBS-SVC) Systems Upgrade for AWS Migration

    • Updated:
    • 14 May 2020
    • Product/Version:
    • Worry-Free Business Security Services All
    • Platform:
    • N/A
Summary

Trend Micro will be performing a Scheduled Maintenance on Worry-Free Business Security Services (WFBS-SVC) to migrate the datacenter to Amazon Web Service (AWS) during the following time period:

  • Region: Europe, Middle East, Africa

    Date and Time (UTC)Los AngelesBerlinTokyo
    2020/06/06, Sat 04:00Fri 21:00Sat 06:00Sat 13:00
  • Maintenance Type: Service Upgrade
Details
Public

Impact on Service and Security Agent

There will be four (4) hour downtime during the maintenance period and customers/partners will encounter the following:

  • WFBS-SVC management console will not be accessible during this time.
  • Users who are already logged in to the console will be logged out when they hit refresh or click on any tabs from the console and will be redirected to the maintenance page.
  • Security Agents connection status will become offline during this maintenance period but will be back online after the migration.
 
Other services such as Customer Licensing Portal (CLP), Licensing Management Platform (LMP) and Trend Micro Remote Manager (TMRM) will not be affected during this maintenance period.
 

Recommendations

  • For customers who are using firewall in controlling the internet traffic, it is highly recommended to use the domain names in the firewall whitelisting for the security agents and local proxy servers to connect to WFBS-SVC servers. Otherwise, reconfiguration will be required if the whitelisting uses an IP address instead of domain names.

     
    Using an IP address for whitelisting is not recommended as the IP addresses of domains can change over time.
     
  • Refer to the following article Worry-Free Business Security Services (WFBS-SVC) Official Components URL list for the different URLs used by WFBS-SVC which can be used as a reference in whitelisting from firewall or proxy server.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

If you have any questions or concerns, contact Technical Support directly or your assigned Customer Service Manager.

Premium
Internal
Partner
Rating:
Category:
Upgrade
Solution Id:
000253172
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