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"HTTP ERROR 500.0 – INTERNAL SERVER ERROR " appears in Control Manager (TMCM) 7.0

    • Updated:
    • 14 Sep 2020
    • Product/Version:
    • Control Manager 7.0
    • Platform:
    • N/A
Summary

When accessing the TMCM 7.0 server console, an error is found :

"HTTP Error 500.0 - Internal Server Error”

Calling LoadLibraryEx on ISAPI filter "C:\Program Files (x86)\Trend Micro\Control Manager\WebUI\cgi-bin\cgiReverseProxy.dll" failed.

HTTP Error 500.0

Details
Public

Upon investigation, the systemconfiguration.xml under ‘..Control Manager\’ folder is corrupted with only 0kb in size.

To fix the issue:

  1. Stop the following TMCM services:

    • Trend Micro Control Manager
    • Trend Micro Management Infrastructure
    • World Wide Web Publishing Service
  2. Create a backup of the following files:

    • ..Control Manager\SystemConfiguration.xml
    • ..Control Manager\WebUI\WebApp\App_Data\SystemConfiguration.xml
  3. Copy the SystemConfiguration.xml and from ..Control Manager\WebUI\WebApp\App_Data\ folder and replace the one on ..Control Manager\ folder.
  4. Restart the services from step 1.
  5. Check the TMCM console again.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
000253185
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