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Changing the scheduled time frequency of Trend Micro ServerProtect for Storage when upgrading to VSAPI engine 12.200.1020

    • Updated:
    • 15 Jun 2020
    • Product/Version:
    • ServerProtect 5.8
    • ServerProtect For EMC Celerra 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect For Storage 6.0
    • Platform:
    • Windows Server 2008 or Later
Summary

After upgrading Virus Scan Engine to 12.200.1020, the Normal Server may restart every time a scheduled deployment or manual deployment tries to deploy Virus Scan Engine, even if 12.200.1020 is already up-to-date.

Details
Public

The issue is caused by Virus Scan Engine that is upgraded to 12.200.1020 binary that missed some version information. Active Update failed to compare it with the newest version and try to update it every time a deployment starts.

To resolve the issue, change the frequency of the scheduled deployment task to "Daily":

  1. Open the Management Console then go to Task > Existing Task.
  2. Select Information Server in the middle panel.
  3. Select the Deploy in the right panel then click Modify.
  4. In the pop-up dialog, tick the Modify task definition checkbox then Click OK.

  5. In the next dialog box, click Modify.

    The Schedule Settings window appears.

  6. Under the Scheduled Time section, adjust the Frequency and set it to Daily.

  7. Click Next to finish.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
000256188
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