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Remote Manager (TMRM) Systems Update

    • Updated:
    • 17 Jun 2020
    • Product/Version:
    • Remote Manager All
    • Platform:
    • N/A
Summary

Trend Micro will be performing scheduled maintenance on Remote Manager (TMRM) during the following time period:

  • Region: United States, Latin America Regions, Japan, APEC, Others
    Date and Time (GMT+8)Los AngelesBerlinTokyo
    2020/06/22 19:00Mon 04:00Mon 13:00Mon 20:00
  • Region: Europe, Middle East, Africa
    Date and Time (GMT+8)Los AngelesBerlinTokyo
    2020/06/22 10:00Sun 19:00Mon 04:00Mon 11:00

Maintenance Type: Systems Update

Details
Public

Impact on Service:

There is no expected service downtime during the maintenance period.

What’s New

FeatureDescription
Third-Party Solution Diagnostics ToolsDiagnostic Tools allows users to collect information from third-party solutions like ConnectWise Automate and Kaseya VSA On-Premise (MSI package) for troubleshooting purposes. This can be access from the “Administration” tab in the TMRM console.
Suite License SupportIn this release, TMRM will support the two new co-managed XDR service suites which are “Worry-Free with Co-Managed XDR: Service for Endpoint and Email” and “Worry-Free with Co-Managed XDR: Service for Endpoint only”. Product naming convention will also be aligned with Licensing Management Platform (LMP).

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

For support assistance, contact Trend Micro Technical Support or your assigned Customer Service Manager..

Premium
Internal
Partner
Rating:
Category:
Update
Solution Id:
000256596
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