Trend Micro will be performing scheduled maintenance on Remote Manager (TMRM) during the following time period:
- Region: United States, Latin America Regions, Japan, APEC, Others
Date and Time (GMT+8) Los Angeles Berlin Tokyo 2020/06/22 19:00 Mon 04:00 Mon 13:00 Mon 20:00
- Region: Europe, Middle East, Africa
Date and Time (GMT+8) Los Angeles Berlin Tokyo 2020/06/22 10:00 Sun 19:00 Mon 04:00 Mon 11:00
Maintenance Type: Systems Update
Impact on Service:
There is no expected service downtime during the maintenance period.
|Third-Party Solution Diagnostics Tools||Diagnostic Tools allows users to collect information from third-party solutions like ConnectWise Automate and Kaseya VSA On-Premise (MSI package) for troubleshooting purposes. This can be access from the “Administration” tab in the TMRM console.|
|Suite License Support||In this release, TMRM will support the two new co-managed XDR service suites which are “Worry-Free with Co-Managed XDR: Service for Endpoint and Email” and “Worry-Free with Co-Managed XDR: Service for Endpoint only”. Product naming convention will also be aligned with Licensing Management Platform (LMP).|
We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.
For support assistance, contact Trend Micro Technical Support or your assigned Customer Service Manager..