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SATA Tool shows that some or all Security Agent files are not up-to-date

    • Updated:
    • 30 Jun 2020
    • Product/Version:
    • Apex One All
    • OfficeScan All
    • Platform:
Summary

Using the Troubleshooting Assistant for Security Agent (SATA) Tool to check, hotfixNT of the agent side and server side do not match.

hotfixNT do not match

hotfixNT do not match

Details
Public

Check the versions of the server side and agent side:

  • Agent Path:

    \Trend Micro\Security Agent\hotfix_history.ini

    Or check the registry key "BuildNum" in:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.(64-bit)
    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.(32-bit)

  • Server Path:

    \PCCSRV\Admin\hotfix_history.ini

  1. Update depending on the version:
    • If the versions are different, lease do the Update Now.
    • If the versions are the same:
      1. Copy the tmtouch tool from the ..\PCCSRV\Admin\Utility\Touch directory to the ..\PCCSRV \Admin folder.
      2. Open Command Prompt and run the following command under ..\PCCSRV \Admin> directory:

        tmtouch hotfix_history.ini

  2. Go the folder ..\PCCSRV\Download.
  3. Check the timestamps of hotfixNT.txt, hotfixNT_X64.txt, and the value of HotFix in the file.
  4. Do the Update Now.
  1. Collect the CDT Log on both the server and the agent sides.
  2. Collect the following files:
    • Server side: ..\PCCSRV\Download\hotfixNT.txt; ..\PCCSRV\Download\hotfixNT_X64.txt
    • Agent side: ..\Trend Micro\Security Agent\Hotfix.dat
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Update
Solution Id:
000257061
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