Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Uninstall the Worry-free Business Security (WFBS) Agent and Install the Apex One as a Service Agent via GPO

    • Updated:
    • 25 Aug 2020
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

The Apex One as a Service installer has the capability to uninstall existing WFBS Agent when executing the installer on the actual machine. However, if the installer is deployed via GPO or any remote tool, it cannot uninstall the WFBS Agent and this will result in a failed installation.

This article will let you deploy the installer package via GPO Logon script, what this logon script does will first uninstall the WFBS Agent using the uninstall tool then after the uninstallation process, it will start installing the Apex One as a Service Agent. All of these process is silent and automatic, the user will not be able to see any pop ups on the target machine.

Details
Public

Prerequisites

  1. Download the Uninstall-Install rar file.
  2. Extract the zip file and copy the decompressed files to a shared folder that is accessible to the machines where the WFBS Agent needs to be uninstalled and the Apex One as a Service Agent installed.
  3. Replace the agent_cloud_x64.msi with your Apex One as a Service Agent installer.
 
Your Apex One as a Service Agent installer should be named agent_cloud_x64.msi to avoid changes on the script.
 

Setting up the GPO policy

To deploy the script through GPO logon script please do the following:

  1. On the Domain Controller, open the Group Policy Management console. You can press the Windows key + R to open a run window then type gpmc.msc for quick access.

    open Group Policy Management console

  2. You can either create a new GPO policy or you can use the Default Domain Policy.

    create a new GPO policy

    new GPO name

  3. Right-click on your preferred GPO policy then click Edit.

    click Edit

  4. Under User Configuration, go to PoliciesWindows Settings > Scripts (Logon/Logoff) then click Logon.

    select Scripts (Logon/Logoff)

  5. Click Show Files then grab a copy of the extracted files that you downloaded earlier and place it in the Scripts folder.

    Show Files

    place in location

  6. On the Logon Properties, click Add then locate the FinalUninstallANDinstall.vbs. Click Apply then Okay.

    Logon Properties

    Click Apply and Okay

  7. Close the Group Policy Management Editor.
  8. Right-click on the GPO policy you set up then click Enforced.

    click Enforced

  9. Select your GPO policy and make sure that under Security Filtering, add the Groups, User, or Computer you want to deploy this policy to.

    Security Filtering

  10. For testing, go to one of the machines that have a WFBS Agent. Open cmd (command prompt) then run the gpupdate /force command to force the machine to get the GPO policy.

    open cmd

  11. Reboot the machine then check the task manager if you are able to see SilentSAUinstallat_66. If you do, this means that the script is now running on the machine and it started the uninstallation process of the WFBS Agent.

    check the task manager

  12. Wait for about 10 minutes then confirm if the ApexOneSaaS agent is now install on the machine.

After the process completes, confirm if the Apex One as a Service Agent has installed. Check the System tray for the Agent icon and confirm that it shows the Agent with an Online status.

Premium
Internal
Partner
Rating:
Category:
Install; Uninstall
Solution Id:
000260738
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.