Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Trend Micro Remote Manager (TMRM) Systems Upgrade for August 2020

    • Updated:
    • 6 Aug 2020
    • Product/Version:
    • Remote Manager All
    • Platform:
    • N/A
Summary

Trend Micro will be performing a Scheduled Maintenance on Trend Micro Remote Manager (TMRM) to migrate the EU datacenter to Amazon Web Service (AWS) during the following time period:

Maintenance Schedule

Affected Regions: Europe, Middle East, Africa

 Date and Time (GMT+8)Los AngelesBerlinTokyo
Start Date/Time2020/08/15, Sat 10:00Fri 19:00Sat 04:00Sat 09:00
End Date/Time2020/08/15, Sat 23:55Sat 08:55Sat 17:55Sat 22:55

Maintenance Type: Service Upgrade

Details
Public

Impact on Service

  • There will be a 4-hour service downtime during the maintenance period and customers/partners will encounter the following:

    • Trend Micro Remote Manager (TMRM) console will not be accessible during this time including the BP portal for OLR TMRM registration page.
    • Users will encounter “Internal Server Error” when they log in to the console.
    • Data synchronization between TMRM and WFBS-SVC will be stopped during this time including the related tasks such as reporting & notification. Services will continue to synchronize data after the maintenance period ensuing no data loss.
    • TMRM’s RMM (Kaseya, Automate, Datto) and PSA (ConnectWise, AutoTask) function will not work.
    • TMCM will not be able to register TMRM service.
  • Due to DNS cache, FQDN may be resolved inaccurately and users might encounter “Page Not Found” error. It is recommended to flush the DNS record on user's local DNS server to fix the issue.

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact on you during this process.

If you have any questions or concerns, please contact Trend Micro Technical Support directly or your assigned Customer Service Manager.

Premium
Internal
Partner
Rating:
Category:
Upgrade
Solution Id:
000261032
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.