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Unable to open the Virus info page from Apex One/OfficeScan web console by Internet Explorer 11

    • Updated:
    • 19 Aug 2020
    • Product/Version:
    • Apex One
    • OfficeScan
    • Platform:
Summary

When using Internet Explorer 11 to open the Apex One/OfficeScan web console and browsing virus logs, the link of virus info page cannot open and it returns the following error:

Threat Encyclopedia

Details
Public

When using Internet Explorer 11 to open virus info page (i.e. Trend Micro Virus Encyclopedia), there will be a handshake failure because the cipher suite is not included.

To resolve this issue, you may use other browsers (e.g. Google Chrome) to open the same URL link of virus info page.

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Rating:
Category:
Troubleshoot
Solution Id:
000262665
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