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Deep Discovery product family hardware warranty validity

    • Updated:
    • 1 Sep 2020
    • Product/Version:
    • Deep Discovery Analyzer All
    • Deep Discovery Director All
    • Deep Discovery Email Inspector All
    • Deep Discovery Web Inspector All
    • Platform:
Summary

Deep Discovery products are sold as a hardware appliance. This article explains the hardware warranty for Deep Discovery product family which includes the following:

  • Deep Discovery Inspector
  • Deep Discovery Email Inspector
  • Deep Discovery Analyzer
  • Deep Discovery Web Inspector
  • Deep Discovery Director – Network Analytics
Details
Public

Deep Discovery products come with 3 year hardware warranty. However, the warranty can be extended for an additional 2 years for an additional cost. This brings the maximum warranty extension to a total of 5 years.

Trend Micro only commits to support for software upgrade to latest versions for those hardware appliances which have hardware warranty within 5 years. Beyond 5 years, we cannot guarantee that it will be able to support upgrade to the latest software version.

 
Starting Q3 2019, for EU customers, Deep Discovery products come with 5 year hardware warranty.
 
Premium
Internal
Partner
Rating:
Category:
Update; Register; Purchase
Solution Id:
000266721
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