Deep Discovery products are sold as a hardware appliance. This article explains the hardware warranty for Deep Discovery product family which includes the following:
- Deep Discovery Inspector
- Deep Discovery Email Inspector
- Deep Discovery Analyzer
- Deep Discovery Web Inspector
- Deep Discovery Director – Network Analytics
Deep Discovery products come with 3 year hardware warranty. However, the warranty can be extended for an additional 2 years for an additional cost. This brings the maximum warranty extension to a total of 5 years.
Trend Micro only commits to support for software upgrade to latest versions for those hardware appliances which have hardware warranty within 5 years. Beyond 5 years, we cannot guarantee that it will be able to support upgrade to the latest software version.