Deep Discovery product family hardware warranty validity

- Updated:
- 25 Dec 2020
- Product/Version:
- Deep Discovery Analyzer All
- Deep Discovery Director All
- Deep Discovery Email Inspector All
- Deep Discovery Web Inspector All
- Platform:

Summary

Deep Discovery products are sold as a hardware appliance. This article explains the hardware warranty for Deep Discovery product family which includes the following:

Deep Discovery Inspector
Deep Discovery Email Inspector
Deep Discovery Analyzer
Deep Discovery Web Inspector
Deep Discovery Director – Network Analytics

Details

Depending on the region, Deep Discovery products come with 1 year or 3 year hardware warranty. However, the warranty can be extended for an additional cost, which will brings the maximum HW warranty of up to 5 years

Trend Micro only commits to support for software upgrade to latest versions for those hardware appliances which have hardware warranty within 5 years. Beyond 5 years, we cannot guarantee that it will be able to support upgrade to the latest software version.

Starting Q3 2019, for EU customers, Deep Discovery products come with 5 year hardware warranty.

Rating:

Category:

Update; Register; Purchase

Solution Id:

000266721

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