Deep Discovery products are sold as a hardware appliance. This article explains the hardware warranty for Deep Discovery product family which includes the following:
- Deep Discovery Inspector
- Deep Discovery Email Inspector
- Deep Discovery Analyzer
- Deep Discovery Web Inspector
- Deep Discovery Director – Network Analytics
Depending on the region, Deep Discovery products come with 1 year or 3 year hardware warranty. However, the warranty can be extended for an additional cost, which will brings the maximum HW warranty of up to 5 years
Trend Micro only commits to support for software upgrade to latest versions for those hardware appliances which have hardware warranty within 5 years. Beyond 5 years, we cannot guarantee that it will be able to support upgrade to the latest software version.