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ReportServer.exe crashes when using static templates to generate one-time reports in Apex Central

    • Updated:
    • 12 Oct 2020
    • Product/Version:
    • Apex Central 2019
    • Platform:
Summary

On certain instances, ReportServer.exe crash issue may be encountered when generating one-time reports using static templates in Apex Central.

Once the crash occurs, the following can be seen is the Application Event Log:

Faulting application name: ReportServer.exe, version: 8.0.0.3752, time stamp: 0x5c7feb25
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85f295e0
Faulting process id: 0x4854
Faulting application start time: 0x01d663f635f4154e
Faulting application path: C:\Program Files (x86)\Trend Micro\Control Manager\ReportServer.exe
Faulting module path: unknown
Report Id: 357fe85d-2d41-4086-a948-0de88a90468f
Faulting package full name:
Faulting package-relative application ID:
Details
Public

To resolve the issue:

Rebuild and reorganize the database indexes of Apex Central. For reference, visit this Microsoft KB Article: Defragmenting indexes by rebuilding or reorganizing the index

To get a copy of the SQL Script, contact Trend Micro Technical Support.

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Rating:
Category:
Troubleshoot
Solution Id:
000277356
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