Summary
On certain instances, ReportServer.exe crash issue may be encountered when generating one-time reports using static templates in Apex Central.
Once the crash occurs, the following can be seen is the Application Event Log:
Faulting application name: ReportServer.exe, version: 8.0.0.3752, time stamp: 0x5c7feb25 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x85f295e0 Faulting process id: 0x4854 Faulting application start time: 0x01d663f635f4154e Faulting application path: C:\Program Files (x86)\Trend Micro\Control Manager\ReportServer.exe Faulting module path: unknown Report Id: 357fe85d-2d41-4086-a948-0de88a90468f Faulting package full name: Faulting package-relative application ID:
Details
To resolve the issue:
Rebuild and reorganize the database indexes of Apex Central. For reference, visit this Microsoft KB Article: Defragmenting indexes by rebuilding or reorganizing the index
To get a copy of the SQL Script, contact Trend Micro Technical Support.
