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Performing a Silent Uninstall of the Apex One (Mac) agent

    • Updated:
    • 19 Nov 2020
    • Product/Version:
    • Apex One (Mac)
    • Platform:
    • N/A
Summary

This article provides the steps on how to uninstall the Apex One (Mac) agent without any user intervention or pop-ups.

Details
Public
  1. Log in to the Apex One Web Console.
  2. Go to the Plug-ins tab, find for Apex One (Mac) and click on Manage Program.
  3. Go to Agents > Agent Setup Files.
  4. Download the Agent Uninstall File.
  5. Extract tmsmuninstall.zip.
  6. Start terminal.
  7. Change path to the uninstall tool directory.
  8. Run the following command:

    sudo ./TMUninstallLauncher.app/Contents/MacOS/TMUninstallLauncher –uninstall

 
Those who are using Apex One as a Service with no uninstall password can follow the steps above.
 
  1. Single Sign-on to the Apex One (Mac) console.
  2. Go to Agents > Agent Setup Files.
  3. Generate an uninstall token by entering the uninstall password:

    image

  4. Download the uninstall tool (take note of the Password token).
  5. Extract the file.
  6. Start terminal.
  7. Change path to the uninstall tool directory.
  8. Run the command as follows:

    sudo ./TMUninstallLauncher.app/Contents/MacOS/TMUninstallLauncher --uninstall –token {password token}

For any further concerns, contact Trend Micro Technical Support.

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Rating:
Category:
Configure; Uninstall
Solution Id:
000282697
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