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Trend Micro Apex One as a Service Urgent Maintenance

    • Updated:
    • 9 Dec 2020
    • Product/Version:
    • Apex One as a Service
    • Platform:
Summary

Trend Micro received reports that C&C Callback logs are not showing up On the web console after receiving the Dec 2 Batch 1 maintenance update.

The fix will be included on December 9, Batch 2 maintenance.

New and existing provisions that were updated during Dec 2 (Batch 1) will be patched on Dec 9 along with Batch 2.

Details
Public

Impact during maintenance period

  • New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period
  • Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
    • The downtime for each provision is expected to be around three (3) hours within the maintenance period.
    • All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.

Maintenance Period

Batch 2 - 12/09/2020

RegionStart Date/TimeEnd Date/Time
Central US & Canada Central Datacenter2020-12-09 03:00:00 (GMT+0)2020-12-09 16:00:00 (GMT+0)
West Europe Datacenter2020-12-09 01:00:00 (GMT+0)2020-12-09 11:00:00 (GMT+0)
Southeast Asia Datacenter2020-12-09 06:00:00 (GMT+0)2020-12-09 16:00:00 (GMT+0)
Australia East & Japan Datacenter2020-12-09 09:00:00 (GMT+0)2020-12-09 16:00:00 (GMT+0)

Please refer to this article for the monthly maintenance schedule and release notes.

For support assistance, please contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Update; SPEC
Solution Id:
000283073
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