Summary
Trend Micro received reports that C&C Callback logs are not showing up On the web console after receiving the Dec 2 Batch 1 maintenance update.
The fix will be included on December 9, Batch 2 maintenance.
New and existing provisions that were updated during Dec 2 (Batch 1) will be patched on Dec 9 along with Batch 2.
Details
Impact during maintenance period
- New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period
- Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
- The downtime for each provision is expected to be around three (3) hours within the maintenance period.
- All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.
Maintenance Period
Batch 2 - 12/09/2020
| Region | Start Date/Time | End Date/Time |
|---|---|---|
| Central US & Canada Central Datacenter | 2020-12-09 03:00:00 (GMT+0) | 2020-12-09 16:00:00 (GMT+0) |
| West Europe Datacenter | 2020-12-09 01:00:00 (GMT+0) | 2020-12-09 11:00:00 (GMT+0) |
| Southeast Asia Datacenter | 2020-12-09 06:00:00 (GMT+0) | 2020-12-09 16:00:00 (GMT+0) |
| Australia East & Japan Datacenter | 2020-12-09 09:00:00 (GMT+0) | 2020-12-09 16:00:00 (GMT+0) |
Please refer to this article for the monthly maintenance schedule and release notes.
For support assistance, please contact Trend Micro Technical Support.
