Summary
When applying patch 9113 / 9120, installation will fail and returns the "Installation terminated by user!" error message.
Other symptoms that can be observed are:
- Application control folder (iAC) is missing under ...\Trend Micro\Apex One\iServiceSrv
- OfficeScan_iAC_AppPool is missing under the IIS manager:
Analysis and Root Cause
When C:\TMPatch.log file is checked, the following can be seen:
Check iAC hotfix result
[2020-11-30:21:37:40]CheckNumberMin(Min='0',value='-10') failed!
[2020-11-30:21:37:40]*** Warning: Item 'Check1.CustomizedFailureMsg' not found in
Section 'ProductInstall.CheckRequirement.354' !
- -10 (Failed)
Based from the log file, the patch installation fails because Application Control is not installed or the files are missing.
Details
To resolve the issue, manually reinstall Application Control. Follow the steps below:
- Copy the Application Control server file in the Apex One folder.
If the Apex One server doesn't have files, copy files into the Apex One folder (e.g. copy {Apex One Server Installation folder}\PCCSRV\Admin\Utility\iServicePackage\iAC folder files to {Apex One Server Installation folder}\iServiceSrv\iAC). - Create an IIS web site.
- Open a command prompt with administrative privileges.
- Navigate to [installation path]\Trend Micro\Apex One\iServiceSrv.
Example: cd C:\Program Files (x86)\Trend Micro\Apex One\iServiceSrv\iAC - Run the following command:
TMiACSetup.exe "-installation" "-setup_iis_setting" 1Note the following values:- 0 means Apex One server is installed in IIS virtual web site
- 1 means Apex One server is installed in IIS default web site
- Set Application Control server configuration (SSL port default: 4343). Run the following command:
TMiACSetup.exe "-installation" "-save_osf_web_info" 1 {ApexOneServerHostname} {ApexOneServerWebServerPort} "/officescan/osfwebapp/api/v1/SystemCall" - Install the Application Control server service. Use the command below:
TMiACSetup.exe "-installation" "-install_product_service" - Create a database table by running the command:
TMiACSetup.exe "-installation" "-initialize_database" {sql_instance} {sql_db_name} {sql_login_user} {sql_login_password} {sql_win_authentication}As an example:
TMiACSetup.exe "-installation" "-initialize_database" {SQLDB}\{OFFICESCAN SQLDB-ApexOne} sa P@ssw0rd 0
Where:- sql_win_authentication=0, will not use Windows Account
- sql_win_authentication=1, will use Windows Account
- Copy the Application Control agent install package to Apex One. Use the following command: TMiACSetup.exe "-installation" "-copy_agent_package"
After completing the manual installation of Application Control, follow the steps below to verify that the installation was successful:
- The service for application control is now visible on the Services console:
- The OfficeScan_iAC_AppPool is now available in IIS Manager:
If issue still persist, collect complete logs and create a support ticket.
- TMPatch.log located on the C:/ Drive of the Apex One server machine
- Submit support ticket to Trend Micro Technical Support.
