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Remote Manager (TMRM) Systems Update for January 2021

    • Updated:
    • 7 Jan 2021
    • Product/Version:
    • Remote Manager All
    • Platform:
Summary

Trend Micro will be performing scheduled maintenance on Remote Manager (TMRM) during the following time period:

  • Region: United States, Latin America Regions, Japan, APEC, Others
    Date and Time (UTC+8)Los AngelesBerlinTokyo
    2021/01/12 19:00Tue 03:00Tue 12:00Tue 20:00
  • Region: Europe, Middle East, Africa
    Date and Time (UTC+8)Los AngelesBerlinTokyo
    2021/01/12, 10:00Mon 18:00Tue 03:00Tue 11:00

Maintenance Type: Systems Update

Details
Public

Impact on Service

There is no expected service downtime during the maintenance period.

What’s New

FeatureDescription
Enhanced Support for Suite Licenses

Partners can now complete the following tasks in TMRM:

  • Assign suite service plans
  • Renew suite licenses
  • Modify unit allocation for suites
  • Suite license provisioning from RMM plug-in (ConnectWise Automate and Kaseya VSA)
Trend Micro Email Security Integrated with ConnectWise Manage

Partners can now integrate the following products with ConnectWise Manage:

  • Trend Micro Email Security Standard
  • Trend Micro Email Security Advanced
  • Worry-Free XDR
  • Worry-Free with Co-Managed XDR: Service for Endpoint Only
  • Worry-Free with Co-Managed XDR: Service for Endpoint and Email

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.

For support assistance, contact Trend Micro Technical Support or your assigned Customer Service Manager..

Premium
Internal
Partner
Rating:
Category:
Update
Solution Id:
000283869
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